Objectives of the Study
Following the completion of this unit, students will be able to:
- Understand and implement hygiene and safety standards in food and beverage services.
- Communicate and follow protocols for maintaining cleanliness in all service areas.
- Ensure compliance with international health and safety guidelines.
A. Vocabulary Building
The following activities are designed to build your vocabulary mastery, especially in hygiene and safety.
Jumble Letters
Please arrange the following letters into the correct words!
| Jumble Letters | Words | Meaning |
| GNHEIYE | Hygiene | Kebersihan |
| TEYSFA | Safety | Keselamatan |
| ASCTANDSR | Standards | Standar |
| SSSANEESLI | Cleanliness | Kebersihan |
| RATGHEEIN | Gathering | Pengumpulan |
| DNYIESEINFCT | Disinfectant | Disinfektan |
| MTIAENNANCE | Maintenance | Perawatan |
| URSISK | Risks | Risiko |
| PLMYICOANM | Compliance | Kepatuhan |
| CTINOOPRET | Protection | Perlindungan |
Listening and Pronouncing Practice
Play the audio of the following words by scanning the QR Code. Then, practice pronouncing them correctly as you heard from the audio.
- Hygiene: /ˈhaɪdʒiːn/
- Sanitize: /ˈsænɪtaɪz/
- Cleanliness: /ˈklenlinəs/
- Disinfectant: /ˌdɪsɪnˈfektənt/
- Maintenance: /ˈmeɪntənəns/
- Safety: /ˈseɪfti/
- Compliance: /kəmˈplaɪəns/
- Precaution: /prɪˈkɔːʃn/
- Risk: /rɪsk/
- Protection: /prəˈtekʃn/
B. Procedure in Handling Safety and Hygiene
| Procedure | Language Function |
| Maintaining cleanliness | Describing cleaning protocols, explaining sanitization steps |
| Reporting safety hazards | Alerting to risks, suggesting preventive measures |
| Ensuring compliance | Explaining guidelines, confirming adherence to policies |
- Manner
RULES OF MANNERS
Maintaining hygiene and safety is crucial in ensuring a clean and secure environment for both guests and staff. Below are some key rules of manners:
- Always use gloves when handling food or cleaning materials.
- Wash hands frequently and sanitize equipment regularly.
- Follow proper procedures for waste disposal to maintain cleanliness.
- Be mindful of guest comfort when cleaning public areas or rooms.
- Ensure safety signs are in place when floors are wet or areas are under maintenance.
- Report hazards or spills immediately to prevent accidents.
- Communicate safety instructions politely and clearly to guests and colleagues.
DURING SERVICE
- Politely inform guests of safety measures:
“For your safety, please avoid this area while we’re cleaning.” - Follow up on cleanliness requests:
“I’ve sanitized the table for you. Is there anything else I can do?”
HANDLING ISSUES
- Apologize for lapses in hygiene or safety:
“I’m very sorry for the spill. I’ll clean it up immediately and ensure it doesn’t happen again.” - Offer solutions:
“I can relocate you to another area while we finish cleaning here.”
FOLLOWING UP
- Confirm tasks are completed:
“The floors have been dried, and the signs have been removed. Thank you for your patience.” - Thank guests for their understanding:
“We appreciate your cooperation in maintaining a safe and clean environment.”
Samples of Dialogues
Sample 1
Supervisor : Hi everyone, before dinner service starts, let’s review hygiene procedures. Make sure to sanitize your hands before handling any food.
Server 1 : Got it! Should we also sanitize the tables after every guest?
Supervisor : Absolutely. And don’t forget to wear gloves when handling raw ingredients.
Server 2 : What about the buffet area?
Supervisor : Make sure serving utensils are changed regularly and keep everything covered when not in use.
Server 1 : Thanks for the reminders. We’ll stay on top of it.
Supervisor : Great! Let’s make sure the guests have a safe and enjoyable experience.
Questions
- What hygiene practices were discussed before the dinner service?
- How are the buffet hygiene standards maintained?
- What did the supervisor emphasize for guest safety?
- How did the servers respond to the instructions?
Sample 2
Health Officer : Morning, team! Just a quick reminder about safety drills. In case of any spills in the dining area, clean it up immediately to avoid accidents.
Server 1 : Should we put up warning signs after cleaning?
Health Officer : Yes, always. Guests need to be aware of wet floors. And don’t forget to report any broken equipment to maintenance right away.
Server 2 : Got it. What about the kitchen?
Health Officer : Make sure knives and other tools are stored properly to avoid injuries. Safety is everyone’s responsibility.
Server 1 : Understood. Thanks for the heads-up!
Questions
- What safety measures were discussed in the meeting?
- What should be done in case of a spill in the dining area?
- How should kitchen equipment be handled to ensure safety?
- What role do team members play in maintaining a safe environment?
C. Check your Understanding
Please do the following exercises to confirm your understanding. When you have difficulties, please ask your teacher.
Create your conversation
Please create a conversation based on the following situations:
- A manager reminds the team to wash their hands before handling food and check the cleanliness of the serving area.
- A server informs the kitchen team about a guest’s severe peanut allergy and asks for special precautions during food preparation.
- During a shift, a server notices a wet floor and notifies their colleague to put up a caution sign while cleaning it up immediately.
D. Summary
| Language Function | Language Expression |
| Ensuring cleanliness | Could you sanitize your hands before entering? Please make sure the station is clean. |
| Reporting issues | There’s a spill near the buffet. Let’s clean that up immediately. |
| Explaining safety rules | All staff must wear gloves while handling food. Safety comes first! |
| Handling concerns | I understand your concern. Let me ensure everything is cleaned thoroughly. |
| Reassuring guests | Everything is sanitized and ready. Your safety is our top priority. |