Objectives of the Study
By the end of this unit, learners will be able to:
- Use professional and culturally sensitive phrases and gestures to bid farewell to guests.
- Demonstrate confidence and respect through verbal and non-verbal communication during leave-taking moments.
- Leave a positive and lasting impression that enhances guest satisfaction and encourages loyalty.
A. Vocabulary Building
The following activities are designed to build your vocabulary mastery, especially in leave-taking and bidding farewell to guests onboard a cruise ship.
List of Important Vocabulary
| Word/Phrase | Explanation |
| Thank you for visiting | A polite way to express gratitude to guests for their presence or patronage. |
| Safe travels | A farewell phrase wishing someone a safe and pleasant journey. |
| We hope to see you again | A courteous phrase expressing a desire for the guest to return in the future. |
| Take care | A warm and informal way of wishing someone well as they leave. |
| Let me assist you with the door | A polite phrase offering help to a guest as they exit through a door. |
| Departure time | The scheduled time when someone is expected to leave or a mode of transport departs. |
| Farewell | A formal or friendly term used to say goodbye. |
| Bon voyage | A French phrase meaning “have a good trip,” often used when someone is departing on a journey. |
| We’ll miss you | A phrase expressing fondness and regret at someone’s departure. |
| All the best | A supportive phrase wishing someone success or happiness in their endeavors. |
- Matching Game
Please draw an arrow to connect the correct English word to the Indonesian translation!
Jumbled Matching Game
| English | Indonesian |
| Thank you for dining with us | Berhati-hatilah saat melangkah keluar |
| Have a pleasant evening | Izinkan saya membukakan pintu untuk Anda |
| Hope you enjoy the rest of your cruise | Hati-hati dan sampai jumpa |
| Let me hold the door for you | Semoga perjalanan Anda menyenangkan |
| Take care and see you soon | Semoga menikmati sisa perjalanan kapal Anda |
| Your table was a pleasure to serve | Semoga perjalanan Anda menyenangkan dan terima kasih |
| Bon voyage and thank you | Meja Anda sangat menyenangkan untuk dilayani |
| Watch your step as you leave | Terima kasih telah makan bersama kami |
Fill in the Blanks
Complete the sentences below using the vocabulary words provided:
- “___________ for dining with us. We hope to see you again soon!”
- “Please ___________ as you step outside the restaurant.”
- “___________ and enjoy the rest of your cruise!”
- “Let me ___________ for you. Have a wonderful evening!”
- Listening and Pronouncing Practice
Play the audio of the following words by scanning the QR Code. Then, practice pronouncing them correctly as you heard from the audio. Scan the QR Code to play the audio of the following words. Listen carefully and practice pronouncing them as you hear from the audio:
- Thank you for dining with us /ˈθæŋk juː fər ˈdaɪnɪŋ wɪð ʌs/
- Have a pleasant evening /hæv ə ˈplɛzənt ˈiːvnɪŋ/
- Hope you enjoy the rest of your cruise /hoʊp juː ɛnˈʤɔɪ ðə rɛst əv jɔːr kruːz/
- Let me hold the door for you /lɛt miː hoʊld ðə dɔːr fər juː/
- Take care and see you soon /teɪk kɛr ənd siː juː suːn/
- Your table was a pleasure to serve /jɔːr ˈteɪbəl wəz ə ˈplɛʒər tə sɜːrv/
- Bon voyage and thank you /bɒn vwaːˈjaːʒ ənd ˈθæŋk juː/
- Watch your step as you leave /wɒʧ jɔːr stɛp əz juː liːv/
Practice saying these words aloud multiple times until you feel confident in your pronunciation.
E. Procedure in Greeting and Welcoming Guests
The following is the procedure for leave-taking with guests in a cruise ship restaurant. Use the procedures and language functions to practice effectively.
| Procedure | Language Function |
| Thanking the guest | Expressing gratitude for their visit (e.g., “Thank you for dining with us!”) |
| Acknowledging their presence politely (e.g., “It was a pleasure serving you today.”) | |
| Wishing them well | Offering kind wishes (e.g., “Have a pleasant evening!”) |
| Encouraging them to enjoy their cruise (e.g., “We hope you enjoy the rest of your trip!”) | |
| Providing assistance | Offering final help if needed (e.g., “Can I assist you with the door?”) |
| Ensuring they are comfortable as they leave (e.g., “Please watch your step as you exit.”) | |
| Building rapport for the future | Leaving a positive impression (e.g., “We look forward to serving you again soon!”) |
| Wishing them safe travels (e.g., “Bon voyage and thank you!”) | |
| Closing the interaction | Ending with a friendly farewell (e.g., “Take care and see you soon!”) |
| Offering sincere gratitude (e.g., “Thank you for choosing to dine with us!”) |
F. Manner
Rules of Manners
When bidding farewell to guests in a cruise ship restaurant, it is essential to maintain proper hospitality etiquette. The following are some guidelines:
- Maintain a positive and respectful attitude Always smile and make eye contact with guests to leave a lasting impression.
- Speak clearly and sincerely. Use a warm tone that conveys appreciation and professionalism.
- Avoid rushing the farewell. Give guests the time and attention they deserve as they leave.
- Be mindful of cultural sensitivities. Use appropriate phrases and gestures based on the guest’s background.
- Offer assistance if needed. Ensure guests feel supported until their final step out of the restaurant.
| LEAVE-TAKING GUESTS | Offer a warm and professional farewell, such as: “Thank you for dining with us! We hope to see you again soon.” “It was a pleasure serving you. Have a pleasant evening!” |
| HANDLING LAST-MINUTE REQUESTS | Listen attentively to any guest’s final requests: “Is there anything else I can assist you with before you leave?” “Let me help you with the door. Please watch your step as you exit.” If a request cannot be fulfilled immediately, respond politely: “I apologize for any inconvenience. I’ll make sure to address this with our team.” |
| CLOSING THE INTERACTION | Always thank the guest and leave a positive impression: “Thank you for dining with us, and enjoy the rest of your cruise!” “Safe travels, and we look forward to seeing you again.” |
D. Samples of Conversation
Audio is available for each of the following conversations.
Please listen to the audio and practice them with your partner!
Sample 1: Thanking the Guest
Situation: A guest finishes their meal and prepares to leave the restaurant.
Staff : Thank you for dining with us today! I hope you enjoyed your meal.
Guest : Thank you, everything was wonderful.
Staff : I’m so glad to hear that! Have a pleasant evening, and enjoy the rest of your cruise.
Guest : Thank you, have a great evening too!
Staff : You’re welcome! Hope to see you again soon.
Activity Questions:
- How does the staff express gratitude to the guest?
- What farewell phrases does the staff use to leave a positive impression?
- Why is it important to wish the guest a pleasant evening and encourage their return?
Sample 2: Assisting a Guest with Directions
Situation: A guest asks for directions after finishing their meal.
Guest : Excuse me, can you tell me where the theater is?
Staff : Of course! The theater is on Deck 4, toward the front of the ship. Take the stairs or elevator, and it will be on your left.
Guest : Thank you so much!
Staff : My pleasure! Enjoy the show.
Activity Questions:
- What clear instructions does the staff provide to help the guest?
- How does the staff ensure the guest feels supported when asking for directions?
- Why is it important to use polite language when giving directions?
Sample 3: Handling Last-Minute Requests
Situation: A guest asks for assistance as they leave the restaurant.
Staff : Thank you for dining with us! Can I help you with anything before you go?
Guest : Actually, can you tell me where I can get coffee later tonight?
Staff : Certainly! The café on Deck 6 is open until 11 PM. Would you like me to reserve a table for you?
Guest : No need, but thank you for the information!
Staff : You’re welcome. Have a wonderful evening!
Activity Questions for Sample 3:
- How does the staff politely ask if the guest needs further assistance?
- What does the staff do to ensure the guest’s request is addressed promptly?
- Why is it important to offer alternatives or additional help when handling last-minute requests?
C. Check your Understanding
Please do the following exercises to confirm your understanding. When you have difficulties, please ask your teacher.
Create your conversation
Please create a conversation based on the following situations:
Situation 1:
A couple, Mr. and Mrs. Johnson, just finished their dinner and ask the waitress about directions to the onboard theater for an evening show.
Conversation Example:
Staff : Thank you for dining with us, Mr. and Mrs. Johnson! I hope you enjoyed your meal.
Guest : Thank you, the meal was excellent. Could you guide us to the theater for tonight’s show?
Staff : I’m so glad you enjoyed your dinner. The theater is located on Deck 4, toward the front of the ship. Take the elevator, and you’ll find it on your left. Enjoy the show!
Guest : Thank you so much!
Staff : You’re welcome. Have a wonderful evening!
Situation 2:
Ms. Emily Wong finishes her lunch and asks about coffee options onboard before she leaves the restaurant.
Conversation Example:
Staff : Thank you for dining with us, Ms. Wong! How was your lunch today?
Guest : It was delicious, thank you. Could you let me know where I can get coffee onboard?
Staff : I’m delighted to hear that! The café is located on Deck 6 and serves coffee until 11 PM. Would you like me to reserve a table for you?
Guest : No, that won’t be necessary. Thanks for letting me know!
Staff : You’re very welcome. Have a great afternoon, and enjoy your coffee!
Situation 3:
Mr. David Brown finishes breakfast and asks the waitress for help finding the pool area to relax for the morning.
Conversation Example:
Staff : Good morning, Mr. Brown. Thank you for dining with us. I hope you enjoyed your breakfast!
Guest : Good morning! It was great, thank you. Could you point me to the pool area?
Staff : Absolutely! The pool is on Deck 7, toward the center of the ship. Just follow the signs, and you’ll be there in no time. Have a great time!
Guest : Thank you so much for your help!
Staff : You’re welcome, Mr. Brown. Have a wonderful morning!
F. Summary
In this chapter, we have studied the following language functions and expressions related to leave-taking in F&B service aboard cruise ships:
| Procedures | Language Expressions |
| Thanking the Guest | – Thank you for dining with us! |
| – It was a pleasure serving you today. | |
| Wishing the Guest Well | – Have a pleasant evening! |
| – Enjoy the rest of your cruise! | |
| – Bon voyage and safe travels! | |
| Offering Assistance | – Can I assist you with anything else before you leave? |
| – Let me help you with the door. | |
| Ensuring Guest Satisfaction | – Was everything to your satisfaction? |
| – I hope everything met your expectations. | |
| Expressing Appreciation for Feedback | – Thank you for your feedback. It helps us improve! |
| – We appreciate your comments and look forward to serving you better next time. | |
| Building Rapport | – We hope to see you again soon! |
| – Thank you for dining with us, and enjoy the rest of your trip. | |
| Magic Words | – You are most welcome. |
| – Have a wonderful day! | |
| – My pleasure. | |
| – Do not hesitate to reach out if you need anything else. |