Objectives of the Study
Following the completion of this unit, students will be able to:
- Understand key expressions and phrases for effective teamwork in a multicultural setting.
- Demonstrate collaborative problem-solving during service.
- Communicate clearly with colleagues to ensure smooth operations.
A. Vocabulary Building
The following activities are designed to build your vocabulary mastery, especially in collaboration with team members.
Jumble Letters
Please arrange the following letters into the correct words!
| Jumble Letters | Words | Meaning |
| TAEM | Team | Tim |
| COLALBORETA | Collaborate | Bekerja sama |
| CPENIAPORATOO | Cooperation | Kerja sama |
| REONPSSIBLEI | Responsible | Bertanggung jawab |
| LFIEXIBLIT | Flexibility | Fleksibilitas |
| CONCLIF | Conflict | Konflik |
| ACMLONMMIITUO | Communication | Komunikasi |
| STOEIVLP | Positive | Positif |
| LROEPATTIION | Participation | Partisipasi |
| REDSICPE | Respect | Menghormati |
Listening and Pronouncing Practice
Play the audio of the following words by scanning the QR Code. Then, practice pronouncing them correctly as you heard from the audio.
- Team: /tiːm/
- Collaborate: /kəˈlæbəreɪt/
- Respect: /rɪˈspekt/
- Communication: /kəˌmjuːnɪˈkeɪʃn/
- Flexible: /ˈfleksəbl/
- Responsibility: /rɪˌspɒnsəˈbɪləti/
- Conflict: /ˈkɒnflɪkt/
- Support: /səˈpɔːt/
- Initiative: /ɪˈnɪʃətɪv/
- Feedback: /ˈfiːdbæk/
B. Procedure in Handling Payments
| Procedure | Language Function |
| Assigning tasks | Giving instructions, confirming understanding |
| Solving team problems | Offering suggestions, asking for opinions |
| Reporting to supervisors | Explaining situations, providing status updates |
C. Manner
RULES OF MANNERS
When collaborating with team members, it is essential to maintain respect, clear communication, and a cooperative attitude. Below are some key rules of manners:
- Greet your team members courteously at the start of your shift.
- Use polite language when requesting or assigning tasks.
- Always express gratitude when team members assist you.
- Be patient and understanding, especially during busy periods.
- Share responsibilities equally and offer help when someone seems overwhelmed.
- Avoid blaming or criticizing colleagues in front of others; handle issues privately.
- Show appreciation for everyone’s contributions to foster a positive work environment.
COMMUNICATING CLEARLY
- Politely ask for help:
“Hey, can you assist me with clearing the tables? It’s getting busy.” - Confirm shared responsibilities:
“You’ll handle the drinks, and I’ll take care of the appetizers. Does that work for you?”
RESOLVING CONFLICTS
- Address disagreements calmly and professionally:
“Let’s figure out the best way to divide the tasks so we can finish quickly.” - Offer solutions instead of placing blame:
“I think we can fix this by updating the schedule together.”
FOLLOWING UP
- Thank your colleagues for their cooperation:
“Thanks for helping me out earlier; I really appreciate it.” - Celebrate teamwork:
“Great job, everyone! The dinner rush went smoothly thanks to all of you.”
- Samples of Dialogues
Sample 1
Supervisor: Hey team, tonight’s dinner service is going to be busier than usual with the formal gala happening. Can we all make sure we’re on top of things?
Server 1 : Absolutely! I’ll handle the drink orders and make sure everyone’s taken care of quickly.
Server 2 : I’ll make sure the kitchen is stocked and ready to serve orders without delays.
Supervisor : Perfect. We also need to be mindful of guests with special dietary requests. Let’s keep an eye out for any allergies.
Server 3 : Got it, I’ll double-check the guest requests when I take orders.
Supervisor : Great teamwork! Let’s keep things running smoothly and make it a great night for everyone.
Questions
- What is the special event happening that evening?
- How are the team members organizing their responsibilities?
- What is the supervisor’s main concern during this dinner service?
- How does the team ensure a smooth dinner service for guests?
Sample 2
Team Leader : Alright, everyone, the guest list for tonight is pretty full, so we need to be quick with orders. I’ll be in charge of seating and greeting the guests.
Server 1 : I’ll handle the appetizers and make sure guests are comfortable while they wait for their main course.
Server 2 : I’ll focus on checking the drink orders and keeping the glasses filled.
Team Leader : Perfect! If anything comes up, don’t hesitate to let me know. Let’s make sure everything runs smoothly tonight.
Server 1 : I’ll keep things flowing with the appetizers, no problem.
Team Leader : Thanks, team. It’s going to be a great night.
Questions
- What’s the main goal for the dinner service tonight?
- How are the team members assigned their roles?
- What does the team leader emphasize to ensure smooth service?
- How do the team members contribute to the overall service efficiency?
C. Check your Understanding
Please do the following exercises to confirm your understanding. When you have difficulties, please ask your teacher.
Create your conversation
Please create a conversation based on the following situations:
- Two servers are discussing how to efficiently manage a full restaurant during dinner service. They share ideas and coordinate responsibilities.
- A kitchen staff member informs a server that the day’s special is running low. The server adjusts the suggestions they offer to guests.
- The restaurant manager calls for a quick team meeting to assign tasks before the evening rush begins.
D. Summary
| Language Function | Language Expression |
| Starting a discussion | Hey team, how can we manage the evening rush better? |
| Offering a suggestion | Why don’t we split the tables by zones? Maybe we can focus on priority orders first? |
| Asking for clarification | Can you explain that again? What’s the ETA for the special order? |
| Responding to ideas | That’s a great idea! I think that could work well. Let’s try that approach. |
| Closing the discussion | Great teamwork, everyone! Let’s keep up the momentum. |